Returns & Exchanges
At Meucci Cues, we stand behind the craftsmanship of our high-performance billiards equipment and offer a 30-day return policy for unused items. If you are not completely satisfied with your purchase, we are committed to ensuring a smooth exchange or refund process.
Initiate Your Request
Contact our customer service team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.
Pack with Care
Securely place the unchalked, unused cue in its original packaging, ensuring the tip and joint protectors are in place to prevent damage during transit.
Ship the Item
Affix the provided return label or use a trackable shipping service to send your package back to our authorized service center for inspection.
Inspection and Refund
Once our technicians verify the cue's condition, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing